Return & Exchange Policy | Gharyal

Review Gharyal’s Return and Exchange Policy to understand the procedures and requirements for returning or exchanging items purchased from our store. We are committed to ensuring that you are satisfied with your purchase, and we aim to make the return and exchange process as straightforward as possible.

Eligibility for Returns

If you receive a product that is damaged, defective, or incorrect, you must contact us within 7 days of delivery to request a return. For example, if your item is delivered on December 1st, it must be returned by December 8th. Please note that returns cannot be processed for items simply marked as "no longer needed."

Return Conditions

To qualify for a return, all items must be in their original condition. This includes being unused and unworn, with all original packaging, seals, and tags still attached. Additionally, all accessories, manuals, and warranty cards must be included. Each returned item will undergo a quality inspection to confirm that it meets these conditions. If the item is returned in less than perfect condition, we reserve the right to refuse the return or issue a reduced refund.

Procedure for Returns and Exchange Policy

To initiate a return or exchange, please contact our customer service team at +92 311 2595554 or email us at info@gharyal.com. We will guide you through the process and provide you with the necessary instructions. Alternatively, you can visit us in person at:

8C, Lane 6, Zamzama Boulevard, Phase V, Karachi, Pakistan

Refund and Exchange Policy

Refunds and exchanges are only granted when there is a valid reason aligned with our policy. Our team will assess the situation and process your request accordingly. If you need further clarification or assistance, do not hesitate to get in touch with us. Read our shipping policy.

Thank you for choosing Gharyal. We are dedicated to providing you with exceptional service and ensuring that your shopping experience meets your expectations.